Competitive Salary – 37 hours per week
Freebridge Community Housing was set up in 2006 and now manages around 7,000 homes and 17 sheltered schemes in West Norfolk. We employ over 200 people and as part of the e2 consortium, we aim to build strong and sustainable communities by providing high quality affordable homes within well designed neighbourhoods.
We are looking for someone to effectively manage a case load of debt by providing an efficient and effective collection service which maximises income to Freebridge.
You will provide a customer focused income advisory service, both face to face, in the office and in customers’ homes, and over the phone, focusing on the prevention and collection of former tenant debts, rechargeable repairs arrears, garage arrears, leaseholder service charges and other sundry debts.
You will work closely with the income team through recovery work and working with current tenants and with our legal team on any instuctions of enforcement.
You will have experience within a customer service environment working for a housing provider or other public service organisation, including face-to-face interaction with customers. You must demonstrate a balanced approach when working with customers and have a minimum of 5 GCSE passes (or equivalent) including English and Maths (4/9 – C or above)
If you have all or most of the qualities we are looking for, we would love to hear from you.
In return we offer a competitive salary, up to 30 days holiday, generous pension contribution and many other benefits. This post is subject to DBS disclosure.
Full details of the duties, skills and experience required are detailed in the attached job description
Closing date: 02 June 2020
To apply for this job please visit www2.freebridge.org.uk.